Customer Service

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Make a Complaint

At Acorn Stairlifts, we always aim to do our best but unfortunately, there may be times when things do not go according to plan.

If you have a complaint about any part of our service, please see our complaints procedure.

Servicing & Repairs

Aftercare is a top priority for us here at Acorn. We want to make sure that all our stairlift users are 100% happy with our stairlifts.

If, in the unlikely event there is a problem with your lift, our dedicated help desk is just a phone call away.

Extended Warranties

Our extended warranties provide you with the complete peace of mind from Acorn stairlifts, the people that know your lift the best.

If you do experience any problems with your stairlift, you can contact our dedicated helpdesk using the Toll-free number on the right


As stated in the original contract of sale, as manufacturers of stairlifts, we do not buy back unwanted stairlifts.

We do have a well-developed scheme for customers like yourself, whose stairlift is no longer required. We aim to guide and assist you through the process of selling your lift privately.