This Privacy Notice explains how we (Acorn Mobility Services Limited) collect and process personal data about you to provide the services you use; operate our business; meet our contractual and legal obligations; protect the security of our systems and customers; or fulfil other legitimate interests.
At Acorn Mobility Services Limited we are committed to protecting your privacy.
Acorn Mobility Services Limited is the controller for the personal data we process about you. A company incorporated in England and Wales under number 02593771, whose registered office is at Telecom House, Millennium Business Park, Steeton, West Yorkshire BD20 6RB.
Acorn Mobility Services is registered with the Information Commissioner’s Office (the ‘ICO’) as a data controller under the registration reference Z7645905
The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information that we hold about you.
We collect your personal data when you:
We may collect the following personal information from you when you use Acorn Stairlifts products or services:
You are not required to provide any of the personal information set out above to us although if you do not do so, the functionality of your Acorn Stairlifts product may be reduced.
We will collect personal information from various sources, including:
We will use your personal information and device information for several general purposes including:
Your personal information may be processed by us, by other companies within our group and by selected third parties processing data on our or our group companies' behalf, for the purposes of providing a service to you and understanding your use of Acorn Stairlifts products and services, in accordance with this privacy notice.
We do not forward your personal information to third parties for marketing purposes. We may send marketing information to you, on behalf of selected third parties, about products that we think will be of interest to you.
We share personal information with installers and service engineers so that they can provide you with installation and product maintenance services.
We will share personal information with the Government or regulators, where we are required to do so by law or to assist with their investigations, and with the Police to assist with the investigation and prevention of crime.
Personal information may be transferred to and stored in countries outside the European Economic Area. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and is kept secure. Personal information will not be sold or transferred to other unaffiliated third parties without your prior consent.
Where any personal information is processed by us, we will comply with relevant Data Protection legislation at all times. We are registered to process information under the Data Protection Act (our registration number is Z7645905 and you may refer to the Office of the Information Commissioners website for further information at www.ico.org.uk
We collect and use customers’ personal information where it is necessary for:
Our Legitimate Interests:
Where you have given your consent for us to process your personal information, you have the right to withdraw your consent at any time.
All personal data will be held in accordance with our company retention and deletion policy.
We will store your information for as long as it is necessary for the purpose of processing. This means we will keep your data for as long as you maintain an account with us.
Following cancellation or termination or your account with us, we will keep your personal information for a reasonable period to maintain our records and fulfil our legitimate interest to meet our legal requirements including health & safety, financial audit, anti-fraud and money laundering regulations.
We may also retain your information if required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce Terms and Conditions. Information may be retained for these purposes even after you have closed your account with us or it is no longer needed to provide the services to you.
We will store your data for no more than 6 + 1 years from the last activity on the account. An ‘activity’ can be classified as a payment made on the account, or a comment added following contact with Acorn Mobility Services.
Where consent is the only legal basis for processing, we will cease to process information after consent is withdrawn.
We process information from CCTV of entrances, receptions and internal and external general areas within our estates. No cameras infringe sensitive areas.
Please note our premises are monitored 24 hours a day. Employees, customers and contractors onto our sites consent to your image being recorded and reviewed and waive any and all claims in relation to the same. Recorded CCTV footage will be stored securely and retained in compliance with applicable laws.
Processing of CCTV will be handled in accordance with Data Protection Regulations, The CCTV Code of Practice, and the Human Right Act 1998.
The purpose of the use of the CCTV Systems and the collection and processing of CCTV images is for the prevention or detection of crime or disorder, apprehension, and prosecution of offenders (including use of images as evidence in criminal proceedings), interest of public and employee Health and Safety, protection of public health and the protection of our property and assets and to ensure compliance with our policies and procedures.
The recordings are reviewed by random checks, specific suspicions, or other irregularities.
All images are digitally recorded and stored securely within the system's hard drives. Images are stored for 30 days.
All access to and disclosure of recorded CCTV images is restricted and carefully controlled. Access to and disclosure of CCTV is permitted only if it supports the purpose for which such images have been collected.
Disclosure of CCTV from third parties, e.g. a police enquiry or investigation, will be supported by a DPA. GDPR Article 6(c) and Article 6(e).
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can find out more information about cookies and the cookies we use in our Cookie Policy.
We are serious about guarding the security of your personal information that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However, we cannot guarantee the protection of your personal information in relation to use of our website as, due to the nature of the Internet, the website is theoretically accessible by any user of the World Wide Web. You should be aware that when you disclose personal information on the website it may be collected by another user and may result in unsolicited messages from other Internet users.
As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@acornstairlifts.com or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:
The right to be informed
We are obliged to provide clear and transparent information about how your personal information is being used. This is provided by this privacy policy and any related communications we may send you.
The right of access
You may request a copy of the personal information we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal information we hold about you as well as the following information:
If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this information. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal information, you may request that we delete the personal information. This includes personal information that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
The right to restrict processing
You may ask us to stop processing your personal information. We will still hold the information, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
The right to data portability
You may request your set of personal information be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
The right to object
You have the right to object to our processing of your information where
We may change this privacy notice from time to time. When such a change is made we will post a revised version on the website. Where required by law, we will seek your consent to changes in the way we use your personal information. Your continued use of the website will indicate your agreement to any such change.
If you have any further enquiries or concerns about our privacy notice or wish us to remove you from our system please email us at privacy@acornstairlifts.com or write to:
GDPR Accountable Officer
Compliance Department
Acorn Mobility Services Limited,
Telecom House,
Millennium Business Park,
Steeton,
West Yorkshire
BD20 6RB.
Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
Should you feel unsatisfied with our handling of your information, or about any complaint that you have made to us about our handling of your information, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/.