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When time is of the essence, you can rely on Acorn

12:00am | & Tips and Advice

Many people who need a stairlift need it urgently, and this is where Acorn Stairlifts are ahead of the curve.

Imagine something happened which meant you suddenly couldn’t climb the stairs in your home – perhaps a fall or other accident which impaired your mobility, or maybe while recovering from an operation or illness. How would you manage?

You might have to set up a bedroom and toilet facilities on the ground floor, literally turning your home upside down. You might even have to stay in hospital, or a care home, longer than medically necessary if your home environment wasn’t suited to your new needs.

Or you could install an Acorn Stairlift, enabling you to move easily upstairs and downstairs in comfort and safety. It would get you through the short-term crisis and be available whenever you needed it in the longer term, enhancing your quality of life for the years ahead.

But you would need it up and running ‘right now’ to get the full benefit, and this urgent need is something Acorn understands well. Many of our customers turn to us in a crisis, so the way we operate is built for speed. We can have a tailor-made stairlift installed in your home just a few days after you contact us, even next day if that’s what you really need.

The first step is for one of our Acorn surveyors to visit your home to discuss your needs and assess your staircase to determine what kind of stairlift is most suitable. Because we have a network of directly-employed home surveyors based across the UK, this can usually happen on the same day that you contact us, or whenever is most convenient for you.

Once we have all the necessary information it’s just a matter of installing your made-to-measure stairlift and, again, Acorn can do this quickly and without compromising on quality. As with our surveyors, we also employ a network of skilled stairlift engineers across the UK. Their installer vans are both mobile warehouses and workshops, stocked with all they need to assemble almost any type of stairlift.

If your stairlift needs a special part which the installer doesn’t already have, it’s sent by express courier from our British factories. Because we manufacture more than 70,000 stairlifts per year, we always have a full range of parts in stock. It all means that if you need a stairlift suddenly and urgently, Acorn can routinely have one installed and running the very next day, quickly restoring calm and order to your life.

Other stairlift companies might be able to offer this speed of response with a basic straight stairlift, but Acorn can also do it with a more complex curved or return staircase, thanks to our unique and revolutionary FastTrack® system. A curved stairlift rail usually has to be individually designed and made in a factory before being shipped to your home – a process which can take several weeks – but not with Acorn.

FastTrack® is a modular rail system for curved stairlifts. It means our skilled installers can assemble a bespoke rail in your home using a selection of interlocking rail sections. Your home survey determines exactly which sections are needed and our installer will fine-tune the rail to precisely follow the individual contours of your stairlift.

This system – unique to Acorn ­– means our installation engineers can assemble your curved stairlift on site in just a few hours. And again, it can happen just days after you first contact us, or even next day if urgency is uppermost.

Another aspect which means Acorn can offer unrivalled response times is that we deal direct with our customers. This not only maximises value-for-money by cutting out any ‘middlemen’, but also speeds up the whole process. We do everything in-house, using only directly employed and Acorn-trained staff. It means there’s no waiting for sub-contractors to be available, and we can guarantee quality standards at every stage of the process.

When you buy from Acorn, you can be assured that your new stairlift will be manufactured by us, installed by us and maintained by us. Going forward, Acorn’s customer helpline is staffed 24 hour-a-day, 365 days-a-year, so you can enjoy peace of mind knowing we are just a phone call away if you should ever need us.

So if life suddenly changes and the stairs you took for granted unexpectedly become an impossible obstacle, don’t panic. An Acorn Stairlift will help you get back to normal in no time at all.

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